Privacy Notice – HAK’s World Travel & Hospitality Group

Privacy Notice – HAK’s World / Bike and Tours

Last updated: September 5, 2025

1. Introduction

Protecting your privacy is important to us. This Privacy Notice explains how Bike and Tours Sdn. Bhd. (Malaysia) and Bike and Tours GmbH (Switzerland) — together operating as HAK’s World Travel & Hospitality Group — collect, use, store, and protect your personal information when you book our services or interact with our websites.

By providing your personal data, you consent to its processing in accordance with this notice and the applicable privacy laws in Malaysia (PDPA), Switzerland (nDSG), and the EU GDPR.

2. Data We Collect

Personal information: name, address, contact details, nationality, passport or ID, dietary and medical notes (if relevant), travel details.
Technical information: IP address, browser type, device data, and website analytics.
Payment data: limited billing information only; we never store full card details.

3. How We Use Your Data

To process and confirm bookings, payments, and travel arrangements.
To communicate with you before, during, and after your trip.
To coordinate with trusted partners and suppliers.
To comply with legal and accounting requirements.
To improve our services and website functionality.

4. Data Sharing

We may share limited personal information with hotels, transport providers, national park offices, or service partners only as required to deliver confirmed arrangements. We never sell or trade your data.

5. Data Retention

Your information is retained only as long as necessary to fulfil its purpose or meet legal requirements, typically for up to 7 years, after which it is securely deleted or anonymised.

6. Data Protection

We apply appropriate technical and organisational measures to safeguard your data and restrict access to authorised personnel only.

7. Your Rights

You may request access to, correction or deletion of your personal data, or withdraw consent where applicable. We may charge a small administrative fee for access requests as permitted by law.

8. Contact

Malaysia:
Bike and Tours Sdn. Bhd.
Lot 62, Taman Hap Heng, Batu 1 ¼ Jalan Segama, 91100 Lahad Datu, Sabah, Malaysia
Tel +60 89 868 109 | Email info@haksworld.com

Switzerland:
Bike and Tours GmbH
6060 Sarnen, Switzerland
Email info@haksworld.com

9. Updates

This Privacy Notice may be updated periodically to reflect new legal or operational requirements. The latest version is always available on our website.